HEADLINE: Meticulous & creative process engineer & assistant vice president, Wells Fargo Bank. Lead the discovery for the Estate Care Center, creating the state intake map for verifying death certificates, saving Wells Fargo $2.4 million.
Summary
Highly effective at transforming underperforming operations into successful enterprises.
Using Six Sigma analysis, discovered the variation from the average to understand the risk of not verifying the death certificate at the beginning of the process, which delayed multiple lines of business in executing their operations. Now customers can utilize the online portal & upload the death certificate.
Consistently improves the customer experience with innovation: identified the root cause for small business transfer fees using a Pareto chart, reducing the error rate for business accounts. Incorporated a control plan by leading a Failure Mode and Effects Analysis (FMEA) exercise to identify opportunities. Expert at managing stakeholders and passionate about working on complex projects.
Using Kaizen analysis and as a lean ambassador contribute to effective and money-saving changes in data use.
Committed to mentoring staff on Six Sigma methodology to satisfy customers, advance continuous improvement, & save high costs.